PanIndia's E-Commerce Service Details: |
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What is the relationship between my business and PanIndia?
PanIndia is an online retailer of our clients' products. Our focus is on selling tangible merchandise that will be shipped to customers. Clients who use our service agree that when a customer places an order, PanIndia buys the ordered product(s) from our client for immediate resale to the customer. PanIndia then E-mails a purchase order to the client, who will ship the merchandise directly to the customer. The customer is billed as "Digibuster/IndiaWeekly" which is our parent company. Client payments are issued twice per month, on the 1st and 16th day of each month.
How do shopping cart sales work?
PanIndia provides you with customized snippets of HTML code to insert into your Web pages. This lets you easily refer customers to our secure shopping facility. Customers can select products for purchase and add them to a virtual "Shopping Cart" provided by PanIndia. When finished shopping, the customer presses the Checkout button and enters his/her credit-card and shipping information to complete the sale. At this stage, PanIndia is acting as your online retailer, selling products to the customer and simultaneously buying the products from you. In return for the sales commission you give us, PanIndia administers the shopping-cart software and the credit card transaction processing. All orders are then billed to customers by our company as "Digibuster/IndiaWeekly" (our parent company) After each batch of orders is submitted and processed, we will send you notification of the orders via Internet E-mail. You then ship the products directly to the customers, and use our Client Administration screens to notify us of the shipment. You can see samples of PanIndia Client Administration screens by clicking on the toolbar below.
What types of products can be sold?
You can use PanIndia to sell a wide variety of merchandise. Please keep in mind the following guidelines and restrictions, however:
PanIndia is intended to be used for tangible merchandise. This is defined as "physical products that are shipped to the customer's physical address". This policy helps PanIndia to maintain our low fee. Tangible merchandise incurs a much lower rate of inquiries, disputes, and fraud than service-based sales or electronically delivered products. Your products must be legal for sale in all states, provinces, and countries where you accept customers.
The following products and services cannot be sold via PanIndia:
Firearms, Alcoholic, beverages, Explosives, Live animals, Prescription drugs or other controlled substances, Fireworks or pyrotechnic devices or supplies, Hazardous materials, combustibles, corrosives, Gambling transactions etc. Please send email to sales@indiaweekly.com to inquire about it in detail.
What are the benefits of using PanIndia?
Here are a few of the benefits to consider: You save money. Most online retail operations incur significant start-up costs which can impede the profitability of an Internet business, such as hiring customer service staff, obtaining credit card merchant accounts, and setting up E-commerce software. With PanIndia as your retailer, you avoid these expenses and pay only a single commission on each sale. Your customers save money. PanIndia provides integrated shopping cart software to help boost the total value of each order. Most of our competitors do not offer a shopping cart, which means that customers can only purchase one item at a time. You can use PanIndia with any web hosting service because there are no special set-ups required. This can save you money by allowing you to choose a standard, no-frills hosting company for your Web site. You can turn on our "international orders" option if desired, and we'll take orders from customers anywhere in the world, at no additional charge. Most of our competitors do not accept international credit card orders. We provide you with an easy interface to the shopping-cart screens on our secure server. You don't have to do any programming, and we'll even provide you with customized snippets of HTML code to drop into your Web pages.
PanIndia is free to join, and you can literally start taking orders today!
What fees are charged by PanIndia?
For our services, PanIndia collects a 9% sales commission on the total amount charged to each customer. There are no startup costs, monthly fees, or other charges for this service. Example: Suppose you advertise a product for $8.00 and charge an additional $3.00 for packaging and shipping. Customers would pay a total of $11.00 for that order. PanIndia's fee is 9% of this total ($0.99), and the rest ($10.01) is paid to you.
As a promotional offer, if you join by 31 March, 2000, you only pay 6% commission on your first 3 months sale.
How are payments made to PanIndia clients?
PanIndia makes payments to our clients twice a month, on the 1st and 16th day of each month. The payment dates are based on the date when you ship each order. Payments are issued to the name and address that we have on file for your account. If you need to change the payment name, address, or method, you can use the "Settings & Options" function to make changes. All PanIndia payments are adjusted for any refunds, disputes, or other fees as set forth in the Client Agreement.
Can I see samples of PanIndia screens?
Client Screens: Our Client Administration screens allow you to add and remove products from your database, generate HTML code segments, and set up your account preferences and options. See the toolbar above for examples of these screens. Customer Screens: Our demonstration store at http://www.festasy.com shows you PanIndia from the customer's viewpoint.
What are PanIndia's refund and dispute policies?
PanIndia maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly it reduces the occurrence of chargeback disputes. (A chargeback dispute is a forced refund from the customer's credit card company.) In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies: If a customer is dissatisfied with a product that he/she has ordered, the client should accept the product back and grant a refund. If desired, a client may specify that shipping charges are not refundable; however we would prefer to refund the shipping charges as well. If a customer claims that a product was never received, we will grant a refund unless the client can show proof of delivery. If you are shipping expensive items (or if the customer is returning expensive items), please be sure to use a shipping method that provides proof of delivery. Whenever a customer refund is issued, we also refund the PanIndia service fee. This means that you are not required to pay our fee on orders that are later refunded.
What is a chargeback dispute?
A chargeback dispute is a forced refund from a customer's credit card company. It occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, usually because someone else fraudulently used that cardnumber. According to credit card association rules, Internet merchants must accept credit card fraud as part of the normal risk of doing business on the Internet. When an issuing bank sends a chargeback dispute, the bank also charges a research fee. This fee can range from $10 to $50 depending on the bank. PanIndia normally pays these extra chargeback fees on behalf of our clients. But if the dispute occurred due to a violation of our Client Agreement (for example, if you do not respond to inquiries from customers), then we will not pay those extra fees.
Does PanIndia use SSL encryption?
Yes. We use authorizenet's credit card payment form which runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Checkout button, we switch to Secure Mode in order to collect the billing and shipping information.
Can PanIndia create my Web site shop for me?
We provide you with customized snippets of HTML code to insert into your existing Web pages, which links your Web site into the shopping-cart screens on our secure server. However, if you do not already have a Web site and do not know how to create one, we can suggest some resources.
How do I join?
Just click here for our "Join Now" link from the menu bar on the top. There are no setup fees or monthly fees.
PanIndia Group of Websites include:
| Indian Portal Site | |
| All the Indian News Links | |
| English DVD rental | |
| CD, DVD shopping for Canada |
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